You don’t want this to happen. Ever.
Eufy security-camera owners have reported on Reddit and Twitter that their Eufy mobile apps have started displaying live and recorded video feeds from strangers’ Eufy cameras, rather than from their own cameras.
The issue was first reported by 9to5Mac, which was able to replicate the issue. Mashable, using its own Eufy camera, was not able to view strangers’ feeds.
It’s not known how widespread the issue is, but customers in Australia, New Zealand, and the U.S. seem to be affected. A Tom’s Guide staff member based in the UK could not replicate the issue; nor could a Mashable reporter based in the U.S.
On the EufyCam Reddit, one owner posted:
“I use Eufy to monitor my baby daughter’s room. Tonight I logged into the app and instead have complete access to the security systems of someone in a different country. I can view streams from all of their cameras, turn lights on and off, and have access to the HomeBase settings. Their contact details including email addresses appear in my app. I try logging out and in again but it stays the same. The live chat function in the app just takes me through to a bot which isn’t helpful, and it’s night time here at the moment so I can’t call Eufy.”
In addition to security cameras, Eufy also make smart locks, smart lights, robot vacuums, video doorbells and a host of other, inexpensive smart-home equipment.
According to MacRumors, the issue does not seem to be affecting Eufy owners who have set their products up using Apple’s HomeKit Secure Video, which stores its feeds in iCloud rather than Eufy’s servers.
We’ve reached out to Eufy for comment. For now, our advice would be to unplug and disconnect your Eufy security cameras and Home Base(s) from your home network, and to delete any cloud recordings you may have.